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Privacy Policy |
See also Online Practices and Security |
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I. Background |
With the convergence of banking, insurance, securities and other financial service firms, the need for good information is paramount to provide current and future financial products. Such information is important to help consumers meet their personal financial goals by providing the right products and services at the right time. In order to help us anticipate our customer's financial goals and needs we will collect information and, unless instructed otherwise by our customer, we may share some of this information on a confidential basis with our affiliates and third party marketing service providers so that we can better understand and serve our customers' financial needs. While consumer concerns about privacy are not uniform, the vast majority of consumers want the ability to control their personal information and to feel comfortable with how it is used. Consumers have expressed three primary concerns about the privacy of personal information:
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II. Mission Statement |
First Federal Savings Bank recognizes that consumers have become increasingly concerned about the privacy of their personal information. We consider privacy of consumers' personal information an important element of public trust and confidence in our bank. We have consistently demonstrated our ability to protect such sensitive information that consumers have given in confidence. However, new privacy concerns are emerging due to changes in the financial industry, technology, and regulations. First Federal Savings Bank will take all reasonable steps consistent with state and federal laws, regulations and normal business practices protecting consumer privacy by keeping confidential information shared with us. Information about consumers is collected, used and retained only where it is reasonably necessary or useful in administering our business and in providing financial products and services to our customers. First Federal Savings Bank has procedures intended to assure that our customers' information is accurate, current and complete in accordance with commercial standards, applicable laws and regulations. Security procedures and policies limit employee access to personally indentifiable information to those with a business reason to know such information. In addition, employees are informed of and trained in their responsibility to protect confidential customer information. To the extent permitted by this policy and applicable laws and regulations, First Federal may provide or disclose specific information. First Federal Savings Bank may provide or disclose specific information about consumers' accounts or other business relationships with us when:
Information that First Federal Savings Bank has about its customer is available to our employees and agents on a need to know basis so they can do their jobs. We prohibit our employees and agents from giving information about customers to anyone in a manner that would violate any applicable law or our privacy policy. As part of our employee training, we caution our employees about disclosing customer information in response to pretext telephone calls. Our employees are trained to not provide customer information to third parties without first establishing the identity of the person requesting the information and determining whether that person is legally permitted to have access to the information being requested. We value our banking relationship with our customers. At First Federal Savings Bank, our goal is to serve our customers as effectively and conveniently as possible, and to make sure they feel confident that information about their banking relationship with us is treated with the reasonable care. |
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III. Definitions |
Some of the terms used in this policy are defined in the applicable federal Regulation. To facilitate reading and understanding this policy, some of the Regulation's definitions are repeated below:
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IV. Informational Risk |
Accumulation of information pertaining to customers and consumers increases the diligence necessary to ensure that risks are recognized and properly managed. First Federal Savings Bank will strive to establish and maintain adequate controls to manage and monitor these risks. |
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V. Safeguards |
First Federal Savings Bank is dedicated to the confidentiality and security protection of customer information. We have implemented administrative technical and physical safeguards to;
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VI. Fair Information Practice Principles |
First Federal Savings Bank understands the new evolving marketplace and its information practices' impact on consumers and we have addressed these issues by identifying the core principles of privacy protection. We recognize the growing importance of confidentiality and privacy of consumer information and our privacy policy covers the following items:
The most fundamental principle is notice. The Bank's consumers and customers will be given notice of our practices in a clear and conspicuous manner. First Federal Savings Bank believes some or all of the following are essential to ensuring that consumers are fully informed when divulging personal information.
First Federal Savings Bank wants its customers to have the ability to contest inaccurate and incomplete data by making arrangements with bank officers to verify the information that has been collected. We also will allow customers to correct or allow customers to add comments to their data files pertaining to information that we use that affects past or future activities to make credit decisions and also pertaining to the confidentiality of such information.
Security involves both the managerial and technical measures to protect against loss and the unauthorized access, destruction, use or disclosure of data. First Federal Savings Bank will guard against threats and misuse of data when physically feasible or possible.
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VII. Internet |
First Federal Savings Bank does not collect personal identifying information about those who are merely visiting our web site. Standard software is used to collect and store the following non-identifying information about the visitors:
Customers may communicate with First Federal Savings Bank by use of e-mail. Information submitted to us by e-mail is treated as confidential and used only where appropriate for business purposes. To make our web site as efficient as possible to our online visitors and customers, we use cookies as part of our interaction with browsers. A cookie is a small text file placed on the visitor's hard drive by our web site server. Cookies are used to determine if visitors have previously visited our web site and for administrative purposes. They are not used to collect personally identifiable information or to determine e-mail addresses. Cookies will be treated as personally identifiable information and protected in accordance with the privacy regulations. |
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VIII. Disclosure Notifications |
While each fair information practice principle plays an important role in protecting consumer privacy, a notice to consumers outlining First Federal Savings Bank's privacy practice may be the most important action taken by our financial institution. This notice will benefit customers by permitting them to make more informed choices about the level of protection they want before divulging personal informational. A copy of First Federal Savings Bank's privacy notice is attached to and incorporated into this policy. First Federal's privacy notice will be provided to consumers and to customers as required by, and in a manner consistent with, the applicable Regulation and to the extent that anything contained in this Policy is inconsistent with the applicable Regulation, the provisions of the Regulation will govern and control.
First Federal Savings Bank will provide a clear and conspicuous notice that accurately reflects our privacy policy and practices to -
No initial notice to a consumer is provided if;
We shall provide the privacy notice required so that each customer or consumer can reasonably be expected to receive actual notice in writing. We will not provide the regulatory privacy notice explaining our policies and practices orally, whether in person or over the telephone, or any other prohibited method of distribution.
First Federal Savings Bank shall not directly or through any affiliate, disclose any nonpublic personal information about a consumer to a nonaffiliated third party unless: Opt out means a direction by the consumer that we do not disclose nonpublic personal information of that consumer to a nonaffiliated third party. The customer is provided a reasonable opportunity to opt out if the notice is hand-delivered, or mailed, and the customer is allowed a reasonable period of time, such as 30 days to opt out.
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IX. Fair Credit Reporting Act |
First Federal Savings Bank may share on an unrestricted basis information other than our transaction and experience information with our affiliates if we clearly and conspicuously disclosed to the consumer that such other information may be shared and the consumer is given the opportunity to direct that such information not be shared. Consumers may opt-out of the sharing of nonpublic personal information, other than nonpublic personal information relating to a customer's transactions and experiences with First Federal, with First Federal's affiliates. This procedure would be performed in conjunction with the opt out rules in the federal privacy regulation. |
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X. State Laws |
First Federal Savings Bank will comply with state confidentiality and privacy laws and regulations, if and to the extent required by law. |
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XI. Training |
Privacy training shall be conducted for appropriate current bank personnel and new bank employees. Training for all applicable employees in those areas shall be conducted periodically. The purpose of the training shall be to explain the requirements of the privacy law and regulation, and the procedures and practices necessary to assure compliance. |
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XII. Control |
The Compliance Officer shall periodically monitor adherence with the privacy rules and regulations. The Operations Officer will verify that the bank's privacy policy is given when opening consumer accounts and annually thereafter. The Operations Officer shall also conduct periodic reviews of customer service personnel to determine that appropriate information is given in response to consumer inquires. First Federal Savings Bank shall review any consumer complaint alleging a violation of the privacy regulation and the appropriate officer will advise management and, where appropriate, the Board of Directors. If violations of privacy are noted, and they relate to deficiencies in forms or practices, they will corrected immediately. The Compliance Officer will be responsible for monitoring changes in privacy rules and for making any necessary changes in the institution's polices, procedures, disclosures and compliance training. To the extent required by applicable laws and regulations, First Federal Savings Bank will include in any agreement with unaffiliated third parties a confidentiality agreement that binds such parties to limit the use of confidential nonpublic information to those uses permitted by law. |
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